Frequently Asked Questions

Q: How long will my delivery take?
A: Your order should be with you within 2-3 working days a maximum of ten working days from the date of order.

Q: Can I choose my delivery time/date?
A: There isn’t a facility that currently offers this option.

Q: I haven't received a confirmation email
A: an automated email would have been sent to the email address that was submitted. If a confirmation email is not received within 24 hours of the order being placed please contact us on 0208 508 6996

Q: What payment methods can I use?
A: We accept Visa (except Visa Electron), MasterCard, Switch, Solo and paypal!

Q: It's asking for an issue number but I don't have one.
A :This is usually only applicable to debit cards i.e. Solo, please ignore this box if it is not applicable.

Q: It's asking for a security code. Where can I find this?
A: The Card security code is the last three digits on the signature strip on the reverse of the card.

Q: How will my order be delivered?
A: It will be delivered using a courier and in some cases Royal mail, a signature will be required.

Q: When will you take payment?
A: Payment will be taken when you place the order.

Q: How can I track my order?
A: To track your order please contact us at enquiries@simmishoes.com

Q: How many items can I order
A: As many as you can buy!

Q: No one's ever at my house. Can I send to my work address
A: Yes. You are now able to specify an alternate address for delivery.

Q: How do I know if stock's available?
A: If the item you have ordered is unavailable or temporarily out of stock we will endeavour to contact you via email or telephone as soon as possible.

Q: How can I find the heel height and measurements
A: Heel heights given are an approximate measurement taken from the inside of the heel and are a guide only

Q:What sizes are displayed?
A: All sizes are displayed in UK sizes

Q: Can I get exchanges or refunds
A: please refer to the returns policy

Footwear Returns:

If for any reason you wish to return your unworn/unused footwear, please send along with your invoice/confirmation email to:

Returns Dept.
Simmishoes.com,
Unit 10 Prospect Business Park,
Langston Road,
Loughton,
Essex
IG10 3TR

Please send the shoes via royal mail recorded delivery and be sure that their value is covered as we will not be liable for any parcels lost in transit.

Please also refer to the Returns policy.